Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of Nxtvel Solution's website and services. By accessing our website, contacting us, or engaging our services, you agree to comply with and be bound by these Terms.

2. Services Offered

Nxtvel Solution provides the following services:

• Website development and design
• Admin panel development
• E-commerce solutions
• Landing page creation
• Web application development
• Website maintenance and support
• Hosting and domain setup assistance
• SEO and digital marketing services

3. Service Agreement and Project Scope

Project Proposal

All projects begin with a detailed proposal that includes:

• Project scope and deliverables
• Timeline and milestones
• Pricing and payment terms
• Technical specifications
• Support and maintenance terms

Scope Changes

Any changes to the agreed project scope must be documented in writing and may result in additional charges and timeline adjustments.

4. Payment Terms

Payment Structure

• Advance Payment: 50% of the total project cost is required before work begins
• Final Payment: Remaining 50% is due upon project completion
• Large Projects: May be structured with milestone-based payments

Payment Methods

We accept the following payment methods:

• Bank transfer (NEFT/RTGS/IMPS)
• UPI payments
• Digital wallets
• Cheque (for amounts above ₹50,000)

Late Payments

Late payments may result in project suspension and additional charges. Projects will not be delivered until full payment is received.

5. Project Timeline and Delivery

• Project timelines are estimates based on the agreed scope
• Delays caused by client feedback, content provision, or scope changes may extend timelines
• We will communicate any potential delays promptly
• Force majeure events may affect delivery schedules

6. Client Responsibilities

Clients are responsible for:

• Providing accurate project requirements and specifications
• Supplying content, images, and materials in a timely manner
• Providing feedback within agreed timeframes
• Making payments according to the agreed schedule
• Ensuring they have rights to all provided materials
• Testing and approving deliverables

7. Intellectual Property Rights

Client Content

Clients retain ownership of all content, images, and materials they provide.

Developed Work

Upon full payment, clients receive:

• Full ownership of the custom-developed website/application
• Source code and design files
• Rights to modify and distribute the work

Third-Party Components

Some projects may include third-party components (frameworks, libraries, plugins) that retain their original licenses.

8. Warranties and Disclaimers

Service Warranty

We warrant that our services will be performed with professional skill and care. We provide:

• Bug fixes for 30 days after project delivery
• Technical support as specified in the project agreement
• Compliance with agreed specifications

Disclaimers

We do not warrant:

• Uninterrupted operation of websites or applications
• Compatibility with all future browser updates
• Protection against all security threats
• Specific search engine rankings or traffic levels

9. Limitation of Liability

Our liability is limited to:

• The total amount paid for the specific project
• Direct damages only (no consequential or indirect damages)
• Issues directly caused by our negligence or breach of contract

10. Support and Maintenance

Included Support

All projects include:

• 30 days of free technical support
• Bug fixes and minor adjustments
• Basic usage guidance

Extended Support

Additional support services are available:

• Monthly maintenance packages
• Content updates and modifications
• Security monitoring and updates
• Performance optimization

11. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and strategies
• Project details and specifications
• Access credentials and sensitive data
• Proprietary information and trade secrets

12. Termination

Client Termination

Clients may terminate projects with written notice. Charges apply for work completed up to the termination date.

Our Termination Rights

We may terminate agreements for:

• Non-payment of invoices
• Breach of terms by the client
• Abusive or unprofessional behavior
• Illegal or unethical project requirements

13. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters or emergencies
• Government actions or regulations
• Internet or infrastructure failures
• Pandemics or health emergencies

14. Dispute Resolution

Informal Resolution

We encourage resolving disputes through direct communication and negotiation.

Formal Disputes

Unresolved disputes will be handled through:

• Mediation by a neutral third party
• Arbitration if mediation fails
• Indian courts as the final jurisdiction

15. Governing Law

These Terms are governed by the laws of India. All legal proceedings will be conducted in Indian courts with appropriate jurisdiction.

16. Changes to Terms

We may update these Terms periodically. Changes will be:

• Posted on our website with the updated date
• Communicated to active clients via email
• Effective 30 days after posting

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.